Refund policy

30-Day Money-Back Guarantee

We want you to love your Santa Faces mask. If you're not completely satisfied, you can request a refund within 30 days of receiving your order.

How to request a refund
Contact us at santafaces@outlook.com with your order number and the reason for your request. We'll reply with the next steps, including where to send the item if a return is required.

Conditions
- Requests must be made within 30 days of delivery.
- Items should be returned unused and in their original condition.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with a photo of the item and we'll make it right with a replacement or a full refund.

Refunds
Once your request is approved, the refund is issued to your original payment method. Depending on your bank, it may take a few business days to show up on your statement.